Terms and conditions of purchase in Online Store
In short, this page contains:
The Right of Withdrawal Act gives you the right to undo your purchase. The right of withdrawal assumes that you at the latest within 14 days of receiving the delivery notify us of this (withdrawal period).
Discrepancies between your order and the order confirmation are considered a new offer from us, which you can accept or decline.
Your order is binding when your order is registered on our server (computer). We are at the same time bound by your order if this does not deviate from what is offered by us.
Delivery of the products is carried out in that way, at the location and at the time specified on the order confirmation.
The complaint will be sent to us in writing. If an error or defect is detected, the consumer must, within a reasonable time, after he or she discovered, or should have discovered it, notify Stine Hoff Kunstglass that he or she will invoke the defect (complaint).
All prices are quoted incl. vat. Sales tax. and ex. shipping, unless otherwise specified.
We deliver in Norway. Contact us for purchases with off-Norway delivery.
The seller is: Stine Hoff Kunstglass, Øvre Hopsnesveg 2, 5232 Paradis-Bergen, tel.: +47 41 68 51 52, e-mail: firstname.lastname@example.org
For the use of right of withdrawal, this form can be downloaded: Withdrawal form
These terms of sale apply to all sales of goods and services (products) from www.sikkerhetsakademiet.no to consumers.
The terms of sale, together with your order and order confirmation, constitute a total basis for purchase.
The terms of sale and other information on www.sikkerhetsakademiet.no are only available in Norwegian.
If you are under the age of 18, you can only trade on claims or pay on delivery. You can also get a legal age, such as a guardian to do the trade for you.
We only deliver to Norway, Svalbard, the Norwegian continental shelf and other remote Norwegian areas. Contact us for delivery to Denmark, Sweden and Finland. Additional costs for delivery abroad may come.
Consumer purchases are regulated, among other things, by the Consumer Purchase Act, the Right of Withdrawal Act, the Marketing Act, the Personal Data Act, the E-Commerce Act and the Credit Purchase Act.
Follow the links to these laws for more information about your rights and obligations on purchase.
As these terms of sale require written-offs in the terms of sale, this is met by the use of e-mail, text message to mobile phone (SMS).
Definition of parties
The seller is: Stine Hoff Kunstglass, Øvre Hopsnesveg 2, 5232 Paradis-Bergen, tel.: +47 41 68 51 52, e-mail: email@example.com, and is referred to as we or us.
The buyer is: the person specified as the buyer in the order and is referred to as you, you, yours or yours.
Execution of purchases in our online store
In order to make you feel confident about how to order/shop in our online store, we have described the purchase process, with the following points:
Choice of products
Choice of shipping and payment method
Checking the order
Confirmation of the order
Receipt of order confirmation
Ordering and agreement process
Your order is binding when your order is registered on our server (computer). We are at the same time bound by your order if this does not differ from what is offered by us in our online store, our marketing or otherwise. However, you have the right to walk away from the purchase pursuant to the Right of Withdrawal Act, take a closer look at the section of the agreement. 11.
When we receive your order, we will confirm the order and automatically send an order confirmation to you. Please carefully review the order confirmation when you receive it and check if the order confirmation is in accordance with the order.
Discrepancies between your order and the order confirmation are considered a new offer from us, which you can accept or decline. However, you have the right to make your original order as long as it is in accordance with what we have offered. Exceptions may occur.
Information provided in the online store
We strive to provide our customers with the correct information about our products as possible. However, we reserve the right to make any writing/printing errors, which may mean that we are unable to deliver according to information provided in our online store, marketing or otherwise.
Furthermore, we reserve the right to cancel your order or any part thereof, if the product is sold out. In case of sold out, you will be notified of this, possibly along with information about what we can offer instead. You will have the opportunity to accept our new offer with the changes we specify in relation to your order, or cancel your order.
All prices are included vat. The total cost of the purchase will be presented before ordering and include all expenses associated with the purchase such as expenses for postage, shipping, packaging etc.
Deliveries to Svalbard, the Norwegian continental shelf or other remote Norwegian lands are sold without the addition of VAT. Contact us for delivery outside the Norway.
The purchase price may, at your option, be settled by bank or credit card, or by your Account in PayPal.
When using a card, the purchase price will be reserved on the card at the time of booking.
Un-recovered and unpaid packages will be charged a fee of NOK 250 + return shipping of the current order to cover our outlays. In the event of a postal claim and non-payment, the claim will, upon prior notice, be sent to debt collection.
Delivery and delay
Delivery of the products is carried out in that way, at the location and at the time specified on the order confirmation. The item is shipped from 2-5 days after payment. We are responsible for the products until they are taken over by you, that is, once you have had the products in your possession.
If delivery of the products is delayed, we will provide you with information as soon as we have knowledge of it, along with information about and possibly when delivery may take place, or if the product(s) are sold out.
Depending on the nature of the products and the length of the delay, you may, in the circumstances, withhold the purchase price, claim delivery, claim compensation or terminate the agreement.
Examination of the products
After receiving the products. If you wish to do so as soon as you can, check if the delivery is in accordance with the order confirmation. Check if the products have been damaged during transport or if the products are otherwise faulty or missing.
Complaint – Consumer Purchase Act of 21. June No. 34 2002
If an error or defect is detected, the consumer must, within a reasonable time, after he or she discovered, or should have discovered it, notify Stine Hoff Kunstglass that he or she will invoke the defect (complaint). However, the deadline for advertising is no shorter than two months from the time the consumer discovered the shortage. Complaints must take place no later than two years after the consumer took over the goods. If the item or part of it is intended to last substantially longer, the deadline for advertising is five years. If the consumer does not advertise on time, the right to make the defect is lost. A defect that appears within six months of the consumer taking over the item (normally the time of delivery) should be assumed to have existed during the transition of the risk.
Notice of errors and defects in the products may be given to us orally or in writing. For proof reasons, we recommend that the claim be sent to us in writing primarily by seeking a return on our web.
Confirmation of receipt of the claim request will come by mail to the email address registered by the customer on his “My Page”. In the confirmation, special conditions/handling are also required from the buyer. return shipment of the item. (E.g. return directly to the manufacturer)
If there is a shortage of the item and the consumer has advertised within the aforementioned deadlines, the consumer may apply the following defects:
Withhold the purchase price
Under certain conditions choose between correction or redelivery
Require termination if the defect is not immaterial (assumption that the item is in the same condition and quantity, §51)
If the seller’s correction or redelivery will result in the consumer being cut off for more than a week from using the item (we interpret this from the point of view of Stine Hoff Kunstglass) the consumer has under certain conditions the right to claim to have a replacement item available at the seller’s expense. As a general rule, Stine Hoff Kunstglass is not entitled to make more than two attempts to rectule or redelivery for the same defect.
If there is no shortage, Stine Hoff Kunstglass may only require payment for investigations that have been necessary to determine if there is a defect, and payment for the repair of the goods, if the seller has made the consumer expressly aware that he or she himself must cover such costs, §30.
If the customer, on his own initiative, takes measures to rectify the defect beyond what may be agreed with Stine Hoff Kunstglass, Stine Hoff Kunstglass does not pay these expenses.
Our warranties do not entail any limitations in the warranty period for goods under the Consumer Purchase Act.
Right of withdrawal
The Right of Withdrawal Act gives you the right to undo your purchase. The right of withdrawal applies to goods and for some services (see exceptions in the last section).
The right of withdrawal assumes that you at the latest within 14 days of receiving the delivery notify us of this (withdrawal period).
If you have not received a withdrawal form either in the order confirmation or when delivering the products, this deadline is extended to three months.
In order for the right of withdrawal to be applied, the product must be delivered to us in approximately the same amount and condition as you received it.
All products shall be returned to us within a reasonable time. Any return shipment must be paid by the customer.
You have the risk of transporting the item back to us.
We are obliged to pay back to you what you have paid including postage for the shipment to you, handling fees, customs duties, claim fees, etc. This applies only when the entire purchase is returned.
Refunds shall take place within a fortnight, after we receive the product from you.
The product is sent back to us in original packaging, along with the right of withdrawal form.
Further information on how to exercise your right of withdrawal is stated in the right of withdrawal.
Below are some important excerpts from the Right of Withdrawal Act:
The right of withdrawal is contingent on the fact that the customer bears the costs himself (cf. Section 8, point i of the Right of Withdrawal Act). If the goods cannot be returned by normal mail we recommend Posten.no for more information and implementation of the return of larger packages. If the consumer has expressly chosen a different type of delivery than this is a charge carried by the customer (cf. Section 24 of the Right of Withdrawal Act).
The right of withdrawal is contingent on the fact that the notification is given to the seller within 14 days after the delivery has been received. (cf. Section 21 of the Right of Withdrawal Act). The consumer shall, without undue delay, and no later than 14 days from the notification of right of withdrawal has been granted, send the goods back. (cf. Ang Right of withdrawal § 25)
The right of withdrawal gives the trader the right to charge the customer if the product has been incurred as a result of use beyond what is necessary to determine the nature, property and/or function of the goods. (cf. Ang The Right of Withdrawal § 25).
The Right of Withdrawal Act applies only to consumer purchases. The right of withdrawal cannot therefore be used by companies or others who have acted as part of the business activities.. (cf. Section 1 of the Right of Withdrawal Act).
It obliges an active action* from you in such a way that there is no doubt that you are taking advantage of your right of withdrawal. With an active action, we can process the matter quickly and efficiently for both parties, in accordance with the right of withdrawal act (* ref. 14 day deadline mentioned in section 11 of the Right of Withdrawal Act).
If you do not pick up the order and otherwise stay completely passive, this will not give us any indication as to why the package has not been picked up. You will not have fulfilled the requirements set for you in accordance with Section 11 and Section 13 of the Right of Withdrawal Act, thereby losing your right to leave the agreement. When the order returns as unclaimed, it will be credited in full and the goods put back in stock. We will send our own invoice with a nominal value of two ways, plus unclaimed fee of value kr. 250, to cover our handling costs.
We are committed to handling personal data safely. Below you will get a more detailed description of how we handle this information.
When you shop with us, we store your name, address and email address, among other things. This is information we need to deliver the goods to you, as well as contact you about matters in connection with the order. Stine Hoff Kunstglass is also required to retain this information in connection with accounting, tax handling and any warranty/return handling, so that this history cannot be deleted. For security reasons, we also keep the IP address used to register your order.
The card number is not stored by Stine Hoff Kunstglass beyond what is necessary to ensure effective handling of any issues with load, cancellation of reservation and credit. It is possible to store card details safely linked to your account if desired.
If you enter into a partial payment agreement with an invoice over the phone, this information will be stored until the loan is terminated. The social security number is sometimes required for reporting to the tax authorities. After the loan has ended, the credit information can be anonymized and used only for statistics.
We also collect and store log data such as which categories and products customers browse or search for, to learn what our customers are concerned about, as well as improve product range and offerings. This information is also used to enable you to show you relevant products, or to send you related offers (if requested). The information is also used to produce traffic statistics for, among other things, Capacity planning.
We offer newsletters for different types of information and offers (through e-mail). It is voluntary to receive these, and one must explicitly register in connection with. It is also easy to opt out of newsletters.
The price and availability of the products is based on the time you put the products in your cart. We reserve the right to change prices under different promotion promotions. The products may also be sold out.
Once you have purchased an item at Stine Hoff Kunstglass we can send out order documents, surveys (for Stine Hoff Kunstglass), as well as follow-up emails after trading so that our services are made better.
Stine Hoff Kunstglass does not sell personal data to third parties, and we do not exchange or disclose such information with third parties.
Stine Hoff Kunstglass by the general manager is responsible for the processing of personal data as described above.
We have a sales pledge in the delivered products until the purchase price including interest and costs are paid in full. Stine Hoff Kunstglass has a sales pledge in goods sold as collateral for its claim on the purchase price with the addition of interest and costs, cf. section 3-14 flg of the Mortgage Act.
Prices and delivery
All prices are quoted incl. vat. Sales tax. and ex. shipping, unless otherwise specified.
Prices are constantly changing and we therefore reserve the right to change prices as a result of changing prices from our suppliers or currency changes.
We reserve the right to delivery denial on all goods based on price fluctuations and inventory situation. We also reserve the right to delivery denial on all goods on the basis of competition conditions and all other reasons.
All delivery times stated by us must be considered indicative. Delivery time means the time of arrival of goods to our warehouse. Elapsed time for picking, packing and any production are additionally preceded by the submission of the shipment to the carrier. When time is stated in the number of days, weekdays and charters are always added. We reserve the right to deviate and or change the stated delivery time without further notice.
Any price changes that occur after the order time that are not due to errors (see below) will not retroactively.
If there have been a significant size type or printing error from Stine Hoff Kunstglass page, in advertisements etc. and/or in the online store greater than 15% of the normal retail price, Stine Hoff Kunstglass may unilaterally modify, delete or reject orders. This applies even if the customer has received order confirmation or similar. However, such errors must be corrected within a reasonable time after the error has been detected.
Whoever is registered as a customer of Stine Hoff Kunstglass is responsible for payment of the benefits that Stine Hoff Kunstglass or Stine Hoff Kunstglass partners provide in accordance with the present terms. The liability also includes the use of the customer’s access, including the use of unauthorized persons, unless it can be proved that the use of the unauthorized persons is made possible by negligence on the part of Stine Hoff Kunstglass.
Stine Hoff Kunstglass is only responsible for loss of value for the goods, if errors or defects have been found. However, this does not apply if Stine Hoff Kunstglass proves that the shortage is due to conditions outside Stine Hoff Kunstglass control, and which Stine Hoff Kunstglass could not reasonably expect to avoid or overcome the consequences of.
Stine Hoff Kunstglass is not responsible for indirect losses as a result of defects unless the loss is caused by gross negligence or intent from Stine Hoff Kunstglass side.
In the case of consumer purchases, the terms and conditions of the law may not be lower than the terms of the law, cf. The Consumer Purchase Act of 2002-06-21 no. 34.
Change in terms
Stine Hoff Kunstglass reserves the right to change the present terms, including as a result of changes in the legislation.
Is Stine Hoff Kunstglass prevented from delivering or carrying out mandatory resupply or such a duty of delivery becomes unreasonably burdensome as a result of a labour dispute or any other circumstance when the parties cannot prevail over it. In the event of fire, war, mobilization or unforeseen military summons of a similar magnitude, requisition, seizures, currency restrictions, rebellion and circulation, scarcity of means of transport, general shortage of goods, restriction in the supply of power, as well as defects in or delays of deliveries from subcontractors or manufacturers as a result of such circumstances concerning in this point, Stine Hoff Kunstglass is exempt from all liability other than in claims cases and credits it to the inquisival of the corresponding purchase price.
Disputes and legislative elections
Disputes in connection with the terms and related provisions, as well as disputes concerning therein in the referred and where of the following legal matters belong to the ordinary courts, with Bergen District Court as the venue.
We reserve for typos and any price changes. All products are handmade and unique. Images used on our pages must therefore be seen as illustrative and may differ from the actual appearance of the item.
All content on these websites is Stine Hoff Kunstglass or subcontractor of the aforementioned property and is protected according to, among other things, copyright, marketing and trademark laws. This means that trademarks, company names, product names, information about products, including Mention of the products and weight, images/graphics, design and layout and other content on these websites in any event may not be downloaded, copied or used in any other way without being explicitly permitted by mandatory legislation or in express prior written consent of Stine Hoff Kunstglass.